Director of Marketing and Operations

hybrid
Toronto, ON, Canada .
full-time . September 30, 2024

Description

Museum of Toronto (formerly Myseum) is a not-for-profit charitable organization founded in

2014. We connect Torontonians to the city and to each other. For over a decade, we have

defined how Toronto communities tell, share, and learn about our unique and ever-evolving

city through our histories and aspirations for the future.

POSITION SUMMARY:

Reporting to the Executive Director, this newly created leadership position is a member of

the Senior Team and is responsible for overall business, administrative, and operational

management of the organization. This includes leadership and oversight in the areas of

financial management, facilities, HR, board relations, and marketing.. The Managing

Director collaborates with the Executive Director and the Board to drive long-range

planning and articulate strategic goals for the organization.They will work closely with the

ED to ensure there are suitable operational processes for finance, people management

and adequate support for fundraising.

You are a gifted communicator with past experience leading the operations and business

strategy of a non-profit organization and possess the entrepreneurial spirit needed to

quickly adapt to an evolving and growing museum. The successful candidate will have a

deep passion for our city and an understanding of working with diverse stakeholders and

communities. They should possess deep experience building an organizational brand

through multiple traditional and non-traditional channels, within private and non-profit

sectors. They are an experienced mentor with a record of supporting individual

professional growth in the arts and culture sector, and someone with a deep commitment

to building a financially sustainable organization.

RESPONSIBILITIES:

Organizational Leadership:

● Provide strategic counsel and support to the ED and support the process of

operationalizing MoTO’s growth plans

● Develop and implement a cost-effective operational strategy, process and plans that

support the growth and manage the day-to-day operations of the organization

● Set long and short-term goals for the organization and develop methods to monitor and

evaluate progress and celebrate achievement

● Ensure the engagement, empowerment, and support of all staff and foster a work

culture that is steeped in MoTO’s core values

● Oversee the hiring and training processes of staff and build professional development

into team members’ time to encourage learning and growth

● Lead and manage the organization’s annual performance appraisal process and ensure

professional development activities are supported

● In collaboration with the senior team, assess and periodically update human resource

policies, decisions and practices to strengthen internal work culture

● Work with ED and Senior team to ensure all relationships with shareholders, business

partners and authorities are long-term and trusting

● Liaise with building management, and oversee museum facilities and maintenance as

required

● Along with the Executive Director, represent Museum of Toronto in the local and national

arts and culture community, including interfacing with key government and funding bodies

Revenue Development:

● Partner with the Director of Development to implement strategies that will increase

earned and contributed revenue. Identify and pursue income from potential new revenue

sources

● Actively collaborate with the Executive Director, Board, and Direct of Development in

securing adequate resources for MoTO, by participating in donor cultivation, stewardship,

and solicitations, including frequent interactions with donors, institutional funders, as

needed

● Support the development of new audience development, marketing, and fundraising

initiatives

Marketing & Visitor Experience:

● Lead, oversee and implement all brand marketing and exhibition activities and act as the

brand and messaging steward for the organization

● Work in tandem with the Director of Digital Programming to oversee the delivery of

content to support all digital platforms

● Lead and oversee the development and management of the visitor journey to support

visitor engagement and retention

● Lead the Museum’s benchmarking audience research study and develop a plan to

ensure consistent gathering of visitor data

● Manage external agencies and vendors. Provide oversight and ensure that they are

accountable

● Manage the collection and reporting of marketing and visitor data/metrics

Finances & Budgeting:

● Ensure financial stability through prudent fiscal management, measured accountability,

and long-term financial planning

● In collaboration with the Executive Director, monitor progress toward earned revenue

goals and expense projections for individual productions and the overall season

● Prepare and present financial updates for the organization on an ongoing basis to the

Finance Committee, the Full Board, and other stakeholders

● Work in tandem with the Executive Director and other senior members to create annual

budgets, identify long-term financial plans and forecasts and maintain a culture of financial

discipline

● Review and modify operations and budgets to reflect changes in financial circumstances

and meet regulatory frameworks

● Anticipate and plan for maintenance projects and capital improvements

Community Engagement:

● Act as a strategic partner and advocate for strengthening and sustaining the Museum’s

community engagement programs

● Enhance MoTO’s presence and impact within the broader cultural and theatrical

ecosystem

QUALIFICATIONS:

● Minimum of 7 years of experience in a senior management role, preferably within

the non-profit sector

● Proven track record of successful leadership and team management

● Excellent interpersonal skills and team leadership skills

● Ability to develop and implement strategic plans

● Exceptional verbal and written communication skills, focusing on collaborative

planning and integration across an organization

● Strategic and creative thinker

● Entrepreneurial spirit and ability to be nimble and responsive

● Strong problem-solving and decision-making abilities

● Knowledge of budget creation and oversight

● Ability to operate flexibly and consultatively, accommodating the varying demands

of multiple concurrent projects

● Demonstrated ability to engage with communities from diverse cultural and

socio-economic backgrounds in project consultations

● Experience in budget management and financial analysis

● Knowledge of industry trends and best practices

● Bachelor's degree in history, english or related field

● Master's degree preferred

● Excellent analytical and critical thinking abilities

● Ability to work well under pressure and meet deadlines

● Exceptional organizational skills

Some weekend and after-hours work is required to align with program needs. Flexibility

required.

Compensation

$100,000.00 - $120,000.00 per year

Know someone who would be a perfect fit? Let them know!